Policies & Etiquette
Luxe Salon & Spa Policies & Etiquette
We hope the following information will help enhance your experience at Luxe Salon & Spa. Once you have reviewed our salon and spa etiquette, please feel free to inquire further with any of our staff, who will be happy to answer any additional questions you may have.
When should I arrive for my appointment? Being on time for your appointment is greatly appreciated. We ask that you please arrive 10 minutes early to check in, complete our brief new client and/or lifestyle consultation form which helps us serve you better before certain Spa services. We understand that on occasion a situation may arise resulting in a late arrival, and although we will do everything we can to accommodate you, to avoid any disruption to other guests, we may have to shorten the requested service or reschedule your appointment.
What is your cancellation policy? We ask that you provide 24-hours notice. In order to make sure we keep openings for clients who really want and need them, if a client misses two appointments without notice or cancels four times within a calendar year, a credit card will be required to book future appointments. Appointments held with this card that are missed without 24-hour notice, will result in a 30% service fee.
Is gratuity included in the service prices? Gratuity is not included in our prices, and is at your discretion.
What should I wear during a spa service? Our staff will accommodate any privacy concerns you may have, so please inquire at our front desk about any special clothing requirements for your scheduled appointment.
Can I return products I have purchased? If you are dissatisfied with a product you have purchased from us, please return it within 14 days for store credit. Service fees are non-refundable.
Are my children allowed in the Salon or Spa? The Salon side of Luxe is family friendly, but children who are not receiving a service are not permitted in the Salon as a courtesy to other guests. Children are not welcome in the Spa or treatment rooms at any time.
Our Service Guarantee: If you are dissatisfied with the original service you received, please call within seven days of your appointment and we will happily reschedule you for the same service at no charge.
Rescheduled appointments must be booked within 10 days of your original appointment.