We hope the following information enhances your experience at Luxe Salon & Spa. Please feel free to inquire further with any of our staff, who will be happy to answer any additional questions. Let the pampering begin!
When should I arrive for my appointment?
Being on time for your appointment is greatly appreciated. We ask that you please arrive 10 minutes early to check in, complete our brief new client and/or lifestyle consultation form which helps us serve you better before certain Spa services. We understand that on occasion a situation may arise resulting in a late arrival, and although we will do everything we can to accommodate you, to avoid any disruption to other guests, we may have to shorten the requested service or reschedule your appointment. This will depend on the time of the appointment and the availability of staff.
What is your cancellation policy?
We ask that you provide 24-hours notice. In order to make sure we keep openings for clients who really want and need them, if a client misses two appointments without notice or cancels four times within a calendar year, a credit card will be required to book future appointments. Appointments held with this card that are missed without 24-hour notice, will be charged a 50% service fee.
What should I know about allergies [Allergy Policy]?
Though highly trained in their craft, Luxe's Professionals have no medical training and as such can't prevent, diagnose or treat allergic reactions. Ultimately, service appointments and product usage are 100% at each client's own risk.While sympathetic, we accept NO responsibility for replacing personal property or for any medical treatment. We recommend that any client with an allergy concern see a licensed, qualified medical doctor before making an appointment. Please notify your professional if you have a known allergy just the same so we may take any precautions we are aware of and/or help you obtain information about ingredients if needed.
What happens to items left at the salon or spa?
We make every effort to return left/lost items to their rightful owners. However, we do not accept responsibility for lost or stolen personal items that are left unsecured at Luxe. Please keep track of items during your appointments with us. Let us know if we can be of assistance.
Is gratuity included in your service prices?
Gratuity is not included in our prices, and is at your discretion, but tips are VERY appreciated by our staff.
Why is a deposit required for Special Occasion Services?
We ask clients to put down a 50% deposit for any specialty services because we generally have to invest in specialty products and block off a large chunk of a professional's time. Also, braids are on our menu as simple stand-alone services. Be sure to read this post on our Blog about what you need to know about this service.
What should I wear during a spa service?
Our staff will accommodate any privacy concerns you may have, so please inquire at our front desk about any special clothing requirements for your scheduled appointment.
Can I return products I have purchased?
If you are dissatisfied with a product you have purchased from us, please return it within 14 days for store credit.
Are my children allowed in the salon or spa?
The Salon (Hair) side of Luxe is family friendly and we offer Children's services, otherwise children who are not receiving a service are not permitted to be in the Salon as a courtesy to other guests. In order for us to help you and other guests receive the best experience possible, we ask that you leave your children at home and put your cell phone on silent while visiting our Spa side. Children may also not be in the treatment rooms at any time because of sensitive equipment.
What is your policy regarding Gift Cards?
Gift Certificates and Gift Cards will expire after two years from the date of issue. There are NEVER refunds on Gift Cards. We DO NOT, NOR HAVE WE EVER, sold Gift Certificates or Gift Cards of any kind online. If you would like to send a Gift to someone, please call our Front Desk. You will be asked to establish an account for the person who is receiving your Gift. We will take your payment over the phone and either email, mail or text you a receipt and apply the Gift amount as a credit on that person's account in our system. We will then mail a Gift Certificate to the person receiving the Gift from you. When that person comes in to redeem your Gift, they must bring the certificate and the name must match the name of the person on file. WE DO THIS TO PROTECT YOU, YOUR GIFT, AND OURSELVES. If the Gift recipient does not receive the Gift Certificate in the mail within 14 days, please contact us right away so that we may research the problem and (most likely) reissue the Gift. Simply producing a receipt will not suffice because we can not link it to an account. We appreciate your understanding.
Do you offer a service guarantee?
If you are dissatisfied with the original service you received, please call within seven (7) days of your appointment and we will happily reschedule you for the same service at no charge. Rescheduled appointments must be booked within 10 days of your original appointment. We do not offer any kind of a refund for services rendered.
Is there anything I need to know about Luxe's Specials?
IMPORTANT Regarding ALL Specials: Specials are not to be combined with other offers and are available as long as appointments or product supplies last no rain checks or special orders. Must mention offer at the time of booking to receive the discount or item so that appropriate time can be booked to fulfill service. Not all specials, including Series Advanced Purchases and New Client Specials, will apply to Bridal Services for Brides and Bridal Parties. Please note that Luxe offers specials to show appreciation to current clients and to attract new clients. Luxe reserves the right to refuse or revise ALL specials to any client at any time if the offer is not being used in the way in which it was intended without notice. Other restrictions may apply to all specials. Please see our Front Desk Client Care Representative for all details. As of November 1, 2016, all Kerastase products are FINAL SALE items.
If I book a Special Occasion Style, how do I prepare for my appointment?
Please always come with clean, dry hair for your special Occasion Appointment. Washing and blow drying time and services are not included and take time away from you appointment.
KIND WORDS FROM OUR CLIENTS
"The atmosphere is welcoming, and the staff is friendly and helpful."
— Leslie Granneman
"Amazing service! Always attentive! Love going here!"
— Karen Gillian
"After going to another salon where twice they ruined my hair and gave me the worst color, I found Luxe and am extremely impressed! The salon is gorgeous, everyone was so friendly and Cynthia is so sweet. She gave me exactly what I was looking for! She made me fall in love with my hair again and I already have future appointments scheduled."
— Holly Reinhardt
"My favorite place on Earth. I have been going to Luxe Salon and Spa for about 6 years. If you have never been here, you have to give yourself the Luxe experience. Never disappointed."
— Theresa Gurnett
"Love all the girls and guys at Luxe Salon. Every one of them is so nice and professional. Had a great visit."
— Mary Maka
"The best! I have seen several different people for hair and nail services and can honestly say that each one is so good!"
— Theresa Gurnett